Frequently Asked Questions

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It is often possible to start a new case immediately. Usually, a 24-hour notice is plenty of time. When you call GSM Investigative Group, you will go through a comprehensive FREE CASE EVALUATION with a private investigator to gather all of the facts of your specific case. GSM Investigative Group prides itself on a thorough but fast turnaround time, and prompt responses to all individuals.

GSM Investigative Group investigators need very detailed information before starting a surveillance. It is best to gather all of the subject’s personal information (daily habits, photographs, physical description, vehicle description, work location, and home address). It is very important to our private investigators to have all this information to make a case profile of the subject and anticipate their moves. We will also need the best time a subject leaves for the gym, work, home, friend’s house etc.

GSM Investigative Group investigators understand this may be the first time you are going through this experience, but rest assured that we handle all cases professionally and discreetly. Surveillance is billed on an hourly basis plus a mileage charge. Rates depend on where the surveillance will take place. Before the case is started, we will establish a strategy depending on the circumstances and your needs. Once this plan is in place, a budget can be discussed. We will never go over the surveillance time allotted according to your budget, without obtaining your permission beforehand. Private investigative services are payable in advance of the work being conducted. Payment can be made by credit card via online or in person transactions.

The number of private investigators used on a given case depends on a number of factors. Basic surveillance on an individual being followed from home or an uncomplicated work situation can be conducted by one investigator. More complicated scenarios, such as following someone from a high-rise office building, airport, or hotel may require additional private investigator/s.

Other factors in which we may recommend a second investigator include fast and aggressive drivers and extra alert drivers who always watch the rear-view mirror. Any additional investigators increases the cost of surveillance, and this factor is also taken into consideration in arriving at your budget. For a proper frame of reference, consider the fact that no law enforcement agency would ever conduct surveillance with less than two cars and few do that. The more investigators, the less likely the chance of detection.

Absolutely! Any information submitted to us verbally or online is kept confidential.

Planning is often more important than execution. The better job GSM Investigative Group does of designing the surveillance plan, the more likely the investigation is to be productive and cost effective.  Because you know more about your spouse’s behavior than we ever will, our investigators will rely on you to assist us in developing the correct time and place to watch them. We need you to determine when they are most likely to be engaged in this behavior and where we should start surveillance. All of these questions and more go into creating an effective surveillance strategy. 

Yes! Call GSM Investigative Group today at (919) 430-1736, and we will set up a no-obligation FREE CASE EVALUATION.

If our investigators determine there is no evidence that a subject for example “is cheating”, you will have gained peace of mind about your relationship. Since our investigations are 100% confidential, you will not have risked sacrificing the relationship if you are wrong.

Once you are aware that our investigators have put a surveillance plan in place, it is imperative that you do not do anything to alert the subject of the private investigation. Do not change your habits and do not ask too many questions about their activities.

Yes, we utilize the latest and most professional equipment to assist in solving our client’s cases as quickly and accurately as possible. GSM Investigative Group investigators use the most advanced Apple computer equipment, HD / 4K digital camera systems, covert surveillance systems, GPS tracking devices, and HD / 4K video cameras to assure a thorough investigation - Every time.

The evidence collected in all private investigations consists of digital and or video evidence collected, a surveillance report, which details all of the activity in writing, and a final investigative report (IR). All are submitted to you via flash drive, hardcopy, or both.

You can call our office at +1 (919) 430-1736 or email us at info@gsminvestigativegroup.com.  If you have an emergency after hours, please call us, and an “on call” private investigator will consult with you in the event it can’t wait until the next morning. Any case that needs to be performed with less than 24 hours notice may incur a $250.00 short notice fee.