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The client agrees to pay a retainer fee or the agreed upon deposit prior to the start of the investigation. Once retained, our team will begin the case setup process, create a case file in our systems, schedule out investigators, strategize our investigation, and run preliminary checks to increase the success rate of our investigation. Thereafter, if the client for any reason should instruct the investigation to be terminated, a minimum of $500.00 of said retainer fee shall be non-refundable to offset the Agency’s loss of business and time that was used to set up the Client’s case. A cancelation statement will be provided to the Client and will itemize the fees associated with the cancelation of the case.


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